Delete your account

Last updated: October 18, 2026

You can request permanent deletion of your Kaydi account and the data associated with it.

How to request deletion

Email support@agabb.com from the email or phone number linked to your Kaydi account.
Use the subject line Kaydi account deletion and include the email or phone you use to sign in.
We verify you own the account, then delete it. You will get a confirmation when the request is complete.

What gets deleted

Your Kaydi account and sign-in association
Files and folders stored in your library
Subscription and billing records we hold for your account

Timing

We aim to process deletion requests within 7 days. After deletion, your files and account data cannot be recovered. Payment processors may keep transaction records as required by law; we do not keep your uploaded files after deletion is complete.

Subscriptions

Deleting your account ends Kaydi access. If you have an active mobile money subscription, tell us in your email so we can stop renewal charges where possible. You may also need to cancel any standing payment authorization with your provider (Zaad, E-Birr, etc.).